SYMPTOMS

After you upgrade your Juno software, or download and install Juno Web, you receive an error message similar to the following:

Explorer.exe caused an invalid page fault in explorer.exe at 0157F: 00401F31

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CAUSE

This issue may occur when you install an earlier version of Internet Explorer than the currently-installed version, or when the new installation of Internet Explorer is corrupt.

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RESOLUTION

To resolve this issue, extract new copies of the original Windows files from your Windows CD. To do this, follow these steps:

1.	Start the computer with CD-ROM support using a Windows 98 Startup Disk.
2.	Insert your Windows Compact Disk (CD) into the CD or DVD-ROM drive.
3.	Type drive: where drive is the drive letter of the CD or DVD-ROM drive, and then press ENTER. For example, D:. NOTE: If you have an original equipment manufacturer (OEM) installation of Windows, your Windows installation files may be located on the hard disk in the following location: C:\Windows\Options\Cabs
4.	Type cd\win98, and then press ENTER.
5.	Type the following command and then press ENTER: extract /a /y /e /l c:\windows\system base4.cab Shdocvw.dll Mshtml.dll Comctl32.dll Shlwapi.dll Shell32.dll
6.	Type the following command and then press ENTER: extract /a /y /e /l c:\windows base4.cab explorer.exe
7.	Restart the computer. NOTE: If you cannot access Control Panel or Windows Explorer, use this procedure to restart the computer in MS-DOS mode and extract the following files from the Windows 98 CD to the Windows\System folder: Inetcpl.cpl Ole2.dll Ole32.dll Oleaut32.dll Olepro32.dll Olethk32.dll Setupwbv.dll Softpub.dll Urlmon.dll Wininet.dll Wintrust.dll Control.exe

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MORE INFORMATION

Firstly, setup your computer for multiple users by using the 'Users' wizard in the Control Panel. Create a new user in addition to any existing users, then restart Windows and login as the new user (this will become your new default account).

While you are logged in open your registry and expand the [HKEY_USERS] key, there should be several sub-folders including ".DEFAULT", "Software" and a folder corresponding to the new username you created above.

Open the key listed below (if the 'Run' key does not already exist then create it), and create a new string value named "NoLogon", and set the value to equal "RUNDLL32 shell32,SHExitWindowsEx 0".

Log-off and now when you login using the new username you should gain access to the desktop, but when you press Cancel or enter the wrong password the desktop should partially load, and then the computer should return to the login screen.

Note: If you have problems with this tweak, press F8 while the "Starting Windows 98..." boot-up message is showing, and select Safe Mode. Then open your registry and delete the "NoLogon" key created above.

Note: Once this tweak has been implemented any subsequent users accounts that are created will inherit the 'NoLogon' value and therefore reboot when they login. To avoid this; when you first create a new user, open the key below for the newly created account name (e.g. [HKEY_USERS\jdoe]) and remove the 'NoLogon' value.

		(Default)	REG_SZ	(value not set)
		NoLogon	REG_SZ	"RUNDLL32 shell32,SHExitWindowsEx 0"

	HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersio...

Disclaimer: Modifying the registry can cause serious problems that may require you to reinstall your operating system. We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.